Interparking

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FAQs

1. Booking process

How to make a booking on this website?

To make a booking on this website, enter the relevant information in the search engine: your destination, the date, the expected arrival and departure times. In just a few clicks, Interparking will display one or more car parks that match your search, together with descriptions and prices. For each suggestion, Interparking will also show you how to get from the selected car park to your destination. Before you pay for your booking, Interparking will give you a summary of your search and your choices.

If you already have an account on the Interparking France booking website and you are logged in, your username will appear in the top right corner. If you give us permission, Interparking will suggest the car park you used for your last booking. You may change car parks depending on your needs.

Once the booking and payment have been confirmed, you will receive a confirmation email containing all the information necessary for your parking. Print or keep this email: you will need it to access the car park.

NB: Even if you have already created an Interparking account for a country other than France, you must create a separate account for the Interparking France website.

Can I make several bookings at the same time?

The Interparking France booking website does not allow users to make several bookings and pay once. However, you can make several bookings and pay for each one separately.

How do I pay for my booking on this website?

Payments are made securely using a debit or credit card. The Interparking France booking website accepts most major national international debit and credit cards (CB, Visa, MasterCard, etc.). Their logos are displayed on the website in the online payment gateway.

Your bank may reject the payment. In such cases, the website will display a message informing you that the payment has been rejected and your booking will not be confirmed.

Will I receive a booking confirmation?

Yes, you will receive a booking confirmation by email, sent to the address you provided when making your booking or creating your account on this website. Make sure to keep the booking confirmation or print it as it contains all the information you will need to access the car park.

What should I do if I do not receive a booking confirmation?

If you did not receive a booking confirmation and you have already checked that the confirmation email was not automatically redirected to the spam folder, you can call Customer Services from Monday to Friday between 9.30am and 5.30pm at +33 970 140 111 (from France or abroad, standard rate).

Can I cancel or amend my booking?

In some circumstances, you can amend or cancel your booking. Please see our General Terms and Conditions of Sale.

Can I arrive before or after my booking time?

You can arrive a maximum of thirty (30) minutes before the start of your booking time without having to pay any additional charges. 

If you arrive more than thirty minutes before your booking time, you will need to park in a space not reserved for bookings (subject to availability) and pay for this parking time using the means of payment available in the car park. You will then need to drive out of the car park and enter it again to use your booking that has been paid for on the Interparking booking website for the times indicated in your booking. 

You may postpone your arrival time by up to 6 hours if your booking is for more than 6 hours. If you arrive later than 6 hours after your booking time, your booking will expire. Bookings for less than 6 hours expire 30 minutes after your stated arrival time.

What happens when I arrive at the car park?

When you arrive at the car park on the date and at the time of your booking with your confirmation email, drive up to the entry gate. Thereafter, you have two options:

I have a QR code, what should I do?

If your booking confirmation has a QR code (in the form of a square made up of small black and white squares), scan the QR code using the relevant reader at the gate, under the word “RESA”. For optimal recognition, do not place the QR code directly on the reader. The code will be read from up to 20 cm of the gate as long as the code is within the scanner’s field of detection.

I have a digital code, what should I do?

If the booking confirmation has a code made up of numbers, enter this code on the keypad at the gate under the word “RESA” and press the “Confirm” button.

Once the gate has recognised the QR or digital code, it will issue a ticket and the barrier will open. Make sure that you keep the ticket for the whole time that you are parked.

NB: Only take a ticket if it is issued to you after you scan your QR code or enter the digital code. You should not, under any circumstances, take a ticket without having performed one of the two steps above linked to your booking. To make sure that your ticket matches your booking, check that the correct booking start and end dates appear on the ticket.

What is the ticket I was issued for?

The ticket issued by the car park entry gate on your arrival allows you to:

  1. Enter and exit the car park in your car as many times as you want during the booking period (between the start date and time and the end date and time).
  2. Access the car park using the pedestrian entrances if they are closed. Depending on the car park, you will need to scan or insert the ticket at the entry gate to trigger the opening mechanism for the pedestrian entrances.

The ticket indicates your departure date and time. If you exceed this date and time, the exit gate will display the additional charge you must pay to be able to leave.

What should I do if my QR or digital code does not work?

If you encounter problems using your QR or digital code, take a ticket at the car par entrance. When leaving, do not insert this ticket in the gate, but instead call our 24/7 support team using the intercom at the gate. Interparking car parks have call buttons at all gates, payment machines and pedestrian entrances if you need to get in touch with our support team.

What happens if I exceed my booking departure time?

You may exceed the departure date and time of your booking. When you insert your ticket at the exit gate, it will indicate an additional charge to pay.

How much will I need to pay if I exceed my departure date and time?

If you exceed the departure date and time of your booking, the rate applied will be the hourly price for the car park displayed at the entrance and on payment machines.

How do I pay any additional charges due to exceeding my booking time?

Two options:

  • You pay directly at the exit gate using a debit or credit card (contactless or not), a GR-Total loyalty card or a Liber-T electronic toll collection badge.
  • You pay the additional charge at the automatic payment machines before driving up to the exit gate in your car, using a debit or credit card (contactless or not), a GR-Total loyalty car, a Liber-T electronic toll collection badge, or in cash.

What should I do if I lose my ticket?

If you lose your ticket, you have two options:

  • If you have kept your booking confirmation email: Show your booking confirmation at the car park reception during opening hours or enter your booking number using the 24/7 support team intercom at an automatic payment machine in order to receive a copy of your ticket.
  • If you have not kept your booking confirmation email: Report to the car park reception during opening times and provide your name and licence plate number or give your name and licence plate number using the 24/7 support team intercom at an automatic payment machine in order to receive a copy of your ticket.

Where should I park in the car park?

You can park anywhere in the car park. In most of our car parks, a space counter indicates the number of available spaces on each level. Moreover, most of our car parks are equipped with parking assistance systems. Green LEDs beneath the ceiling indicate free spaces (they are red if the space is occupied).

What should I do if I am unable to find a space when I arrive at the car park?

It is possible that there may be no available spaces when you arrive at the car park at the time indicated in your booking. This happens mainly due to a temporary rush of other motorists. You may only need to wait a few minutes for a space to become available. In such cases, contact our 24/7 support team, who will offer a solution. To reach our support team, use any of the call buttons found at all the gates, payment machines and pedestrian entrances.

How many times can I enter and exit the car park during my booking period?

During your booking period, you can use your car to enter and exit as many times as you want. Remember to keep your ticket that was issued by the entry gate when you first entered the car park and do not take any other tickets. 

The possibility to enter and exit multiple times is valid during your booking period only and exclusively for the car park for which the booking was made.

I have a problem in the car park, what should I do?

In the event of any problems encountered in the car park, contact our 24/7 support team. To reach our support team, use any of the call buttons found at all the gates, payment machines and pedestrian entrances.

I have a question about my booking, what should I do?

If you have any questions about your booking, contact Interparking France Customer Services:

  • by phone at +33 (0) 9 70 140 111 (calls at the standard rate from France) 
  • or by email at: [email protected]

2. Managing your account

What does my Interparking account contain?

Your Interparking account contains all the information necessary to process your booking, information useful for developing the customer relationship established, and information linked to the account history. Interparking stores only information that you have provided and for which you have given your explicit consent. Interparking does not store details about any payments processed by our financial partner when you make payments; Interparking has no access to such information.accès.

How to amend my personal data?

To amend your personal data, go to “My account” using your login and password. You can amend all your personal details in this section.

How do I change my password?

When you log in to your account, click on the “Lost password” link. An email with your password will be sent to the email address associated with your account.

How do I obtain a receipt or invoice?

If you request an invoice when you make your booking, you will receive it by email. You can obtain a copy of this invoice by logging in to your account using your login details.

If I exceed my booking period, how do I obtain proof of payment?

If you exceed your booking end time, you can obtain a receipt by paying the additional charge at the automatic payment machine. Follow the instructions on the automatic payment machine. If you pay the additional charge when you exit (at the gate), the gate will issue proof of payment in the form of either a debit or credit card receipt or a ticket containing the transaction details.

How to manage my subscription to the Interparking newsletter?

Do you want to receive our newsletter and you have not signed up to it yet? Go to “My account” using your login and password. Simply tick the box “Sign up to newsletter” to subscribe.

You have signed up to our newsletter and you want to cancel your subscription? Go to “My account” using your login and password. Simply untick the box “Sign up to newsletter” to no longer receive our newsletter.

In both cases, for technical reasons, you may continue to receive the newsletter (or fail to receive one) while your request is processed.

How do I close my account?

To close your account, go to “My account” using your login and password.re mot de passe.

What happens if I stop using my account?

If you stop using your account, it will be in “sleep mode” and, unless you request otherwise, we will store the data for a maximum of 3 years after your last use your account, without any consequences on your part.

What does Interparking do with my personal data?

The Interparking France Privacy Notice can be found here.

3. Why should I book my parking spot in advance?

Save time

According to a recent study (Harris Interactive 2017), French motorists spend more than one day per year looking for a parking space, which amounts to roughly two and a half months in a lifetime on average. The situation is far worse in large cities, including Paris. 

By booking your parking space, you will know your parking location in advance. As such, you will avoid wasting time searching for a space and save a lot of time, allowing you to make the most of your schedule.

Know your parking location in advance

Thanks to online bookings, you can choose and know exactly where to park your car. By knowing your parking location in advance, you can choose the best route and enjoy peace of mind.

Choose the most conveniently located car park

Booking online means that you can choose the car park closest to your destination in advance or, better still, choose the location of the perfect car park between several destinations. Our website helps you find the most conveniently located car park, whether in advance or depending on your budget.

Pay up front

Paying for your booking online means that you do not have to pay when you leave, which helps avoid headaches caused by payment methods. There is no risk of being short of money or forgetting your means of payment. Moreover, if you book from abroad in a currency other than euro, you avoid the risk of being short of money when paying for your parking.

Save money

This booking website was designed to simplify parking and help you save money. Not only do you know the price for parking in advance, but you can also take advantage of one-off discounts. Whenever possible, we also tell you which car park near your destination is the cheapest. 

Booking online also means saving money: by knowing where you will park in advance, you can plan for the most suitable route and avoid wasting petrol while looking for an available space.

4. What services are offered in Interparking car parks?

Charging stations for electric cars

Interparking is committed to protecting the environment. We fit our car parks with charging stations for electric cars. When you book, check that the “electric car” icon is displayed in the car park description. Unfortunately, Interparking is unable to offer the option to specifically book a space with a charging station for electric cars.

Spaces reserved for PRM

Most of our car parks are accessible to persons with reduced mobility (PRM), in the form of both spaces dedicated specifically for PRM with relevant markings on the ground and suitable pedestrian entrances. Unfortunately, Interparking is unable to offer the option to specifically book a PRM space.

Car wash services

Interparking has developed partnerships with service providers who offer hand car wash services inside our car parks. If you would like to use them, check that the icon corresponding to this service is displayed in the car park description in the “Available facilities and services” section. To use these services when they are available, speak to the service provider directly. On site, Interparking teams are also available to guide you towards such services.

24/7 support team

By parking in an Interparking car park, you have access to our 24/7 support team. In all Interparking car parks, call buttons can be found at all gates, payment machines and pedestrian entrances.

Interparking fits its car parks with guidance systems

You will be guided to your space in two ways depending on the facilities available at the car park in question. 

  • signs displaying occupancy rates and the number of free spaces per level
  • LEDs fitted above parking spaces. They are green when spaces are free and red when they are occupied. This means that you can identify a free parking space at a glance.

What is the Pcard loyalty programme?

Interparking has created the Pcard loyalty programme: https://pcard.fr/en.

The Pcard is an access card and loyalty card for car parks that are part of the Pcard network. Linked to your debit or credit card, it serves as a single means to access affiliated car parks, enjoy benefits at partner shops, and take advantage of substantial discounts on parking prices with up to 50% off.

The Pcard is free and non-binding. Request one on https://pcard.fr/en.

5. Your Interparking car park and you

What are the car park opening hours?

Most Interparking car parks in France are accessible 24/7 except in the case of specific events that may temporarily restrict access, for example when a neighbourhood becomes a pedestrian zone. We strongly recommend checking in advance on this website by reading the car park description or on arrival with the operator.

How can I retrieve my car after the car park closes its doors?

You can use the ticket issued at the entrance gate to enter the car park via pedestrian entrances, including after the car park has been closed. Make sure that you keep the ticket on you at all times. 

If you lose your ticket and the car park is closed, you can call the 24/7 operator at any time using the intercoms at pedestrian entrances. After confirming your booking, the operator will open the doors to the pedestrian entrance so that you can retrieve your car.

How do I check that my vehicle dimensions are suitable for the car park?

When you book, read the description of the car park in question and check the maximum dimensions for vehicles that are allowed in the car park. While all our car parks offer spaces of standard width and length, maximum height may vary from one car park to the next.’autre.

Can I come with a vehicle with a trailer?

No hitches are allowed in our car parks regardless of their dimensions.

What should I do if I have an accident in the car park?

If you have an accident involving another vehicle in the car park, you must fill in an accident notification report together with the driver of the other vehicle, exactly as you would do on public roads.

If you have damaged your vehicle by hitting any of the car park infrastructure (wall, column, ceiling, gate, barrier, door, etc.), you must inform the operator present at the car park and file an accident notification report with Interparking. If the operator is away, for example because the office is closed, contact the support team using the intercoms located at entrances, payment machines and gates.

What should I do if my vehicle breaks in the car park?

If your vehicle breaks in the car park, you must notify your own insurance company and specify that any intervention on its part will take place inside a car park so that it can send a suitable assistance vehicle. 

Under no circumstances can the Interparking operator present at the car park serve as a mechanic authorised to provide assistance and help you repair your broken vehicle.

However, you can inform the operator about your breakdown so that they can secure any areas where your safety or the safety of other motorists may be threatened or redirect traffic as necessary if your vehicle causes an obstruction. 

What should I do if my vehicle is damaged while it is parked in the car park?

If your vehicle is damaged while it is parked, you can proceed as you would normally on public roads (notify your insurance company and, if necessary, the relevant authorities). As a booked parking space does not give rise to any rights of custody, Interparking cannot be held responsible or liable for any damage caused to your vehicle by a third party throughout the entire parking period, when entering or leaving the car park, or when driving in the car park.

Is there a discount code for my car park?

To increase your chances of obtaining a discount code, sign up to our newsletter and follow us on social media.